Learning Outcomes

Role and Responsibilities

Patient Management

Office Operations

Related Medical Terminology

Lesson Summary

This module introduces the various responsibilities of a medical receptionist. You'll learn about the check-in and check-out process, handling queries and billing and collection procedures. You'll gain an understanding of basic medical terminologies, the use of the EHS for recording patients' data and the importance of privacy and confidentiality.

Soft Skills Development

Financial and Administrative Tasks

Emergency Preparedness and Response

In this module, you'll be introduced to the soft skills that help medical receptionists handle day-to-day tasks. You'll learn to handle challenging situations or difficult patients and create a safe, stress-free environment. You'll explore office safety protocols, medical emergencies and the role of a receptionist in such situations.

Medical Receptionist Training - Course Assessment

Acquire the administrative, financial and communication skills used by medical receptionists in this free online course.

Medical Receptionist Training

The role of medical receptionists extends beyond answering phone calls and shapes the overall patient experience. This course equips you with the knowledge and skills required to excel as an efficient medical receptionist. We explain how to perform administrative tasks and provide communication skills to help you put anxious patients at ease. We also explore medical terminology for diseases and treatments and show you how to identify emergencies.

Patient Customer Service - An Overview

Operative Skills and Organising Schedules

Medical Jargon and Terminology

This module uncovers the concept of customer service in healthcare. You begin by exploring the aim, objective, and intention of providing exceptional patient customer service. Then learn about the main components of outstanding patient customer service and the best procedures, techniques, and tips to implement them.

Medical Customer Service and Difficult Customer - Learning Outcome

Medical Record keeping

Soft Skills and Medical Customer Service

Handling Difficult Customers

This module covers some crucial skills and characteristics that are prerequisites for working in health care and behind successful medical customer service with content patient customers. The lessons will also better equip you to work with and manage angry customers.

Customer Service Skills within Healthcare  - Course Assessment

Learn how to provide outstanding customer service to patients with the skills provided in this free online course.

Customer Service Skills Within Healthcare

Healthcare is a customer service industry and excellent service plays a key role in restoring patients to health and defining their expectations. The sensitive nature of medical interactions makes patient customer service training imperative. This course explores the relationship between patients and healthcare-providers and explains how to provide customer service that preserves the health, privacy and dignity of those in your care.

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